Privacy Policy

Effective Date: 19.02.25
Updated: 19.02.25

1. Introduction

Total Attic Storage ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our website, services, and advertising platforms.

2. Business Information

• Company Name: Total Attic Storage

• Business Address: 8 Victor Street, Hilton, Australia

• Contact Email: admin@totalatticstorage.com.au

• Phone Number: 0487 888 985

3. Information We Collect

We collect the following types of personal information from you:

• Personal Identifiable Information (PII): Name, phone number, email, and address.

• Home Details: Attic size, ceiling height, home specifications.

• Financial Information: Payment details (not collected on the website).

• Communication Data: Messages from website forms, Meta (Facebook & Instagram), and our CRM (GoHighLevel).

• Technical Data: Cookies and tracking data for analytics and marketing purposes.

4. How We Collect Your Information

We collect personal information through various methods, including:

• Website Forms: When you submit an inquiry or request a quote.

• Meta Ads Forms: When you engage with our advertisements on Facebook & Instagram.

• Messenger (Facebook & Instagram): When you contact us via social media.

• CRM (GoHighLevel): When we manage customer data and communication.

• Cookies & Website Tracking: Through analytics tools such as Google Analytics and Meta Pixel.

5. Purpose of Data Collection

We collect and use your data for the following purposes:

• Booking Attic Storage Installations: To schedule, confirm, and manage your bookings.

• Providing Quotes & Customer Support: To answer your inquiries and assist with service needs.

• Marketing & Advertising: To show you relevant ads and retargeting campaigns on platforms such as Facebook and Instagram.

• Service Improvements: To analyze customer interactions and improve our offerings.

6. Data Storage & Security

Your personal data is stored securely in:

• CRM (GoHighLevel) – Used for customer management and communication.

• Website Database – Stores form submissions and inquiries.

• Cloud Storage (Google Drive) – For operational and reporting purposes.

We implement security measures such as SSL encryption, access control, and secure storage solutions to protect your data.

7. Sharing of Data with Third Parties

We share your data only with trusted third parties for business operations, including:

• Advertising Platforms: Facebook (Meta), Google Ads for targeted marketing.

• CRM System (GoHighLevel): For lead tracking and automation.

• Analytics Tools: Google Analytics, Meta Pixel for tracking website activity.

• Payment Processors: Used for invoicing but not directly on the website.

We do not sell, trade, or rent your personal data to third parties.

8. Customer Rights

You have the following rights regarding your personal data:

• Access Your Data: You can request to view the personal data we hold about you.

• Request Deletion: You can ask us to delete your data from our CRM by contacting us at admin@totalatticstorage.com.au.

• Opt-Out of Marketing Communications: You can unsubscribe from marketing emails by emailing us at admin@totalatticstorage.com.au.

9. Cookies & Tracking

• We use cookies for tracking and advertising purposes.

• Users do not currently have an option to opt out of cookies.

10. Policy Updates & Notification

• We update this Privacy Policy as needed to reflect changes in our business or legal requirements.

• Currently, we do not have a structured notification process for updates. We recommend checking this page periodically for changes.

11. Compliance & Legal Considerations

• Australian Privacy Laws (Privacy Act 1988 & APPs): We operate in Australia and comply with applicable privacy regulations.

• **GDPR & CCPA